At Herbal Giza, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we offer a straightforward refund and returns policy. Please read the details below to understand your options.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 7 days of receiving the product.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items:
The following items are not eligible for return:

  • Opened or used products
  • Items purchased on sale or as part of promotions
  • Perishable goods or items with hygiene concerns (e.g., creams, supplements)

2. Return Process

To initiate a return:

  1. Contact our customer support team at info@herbalgiza.pk or call +92 320 4006762 with your order details.
  2. Our team will provide instructions and a return authorization, if applicable.
  3. Package the item securely and ship it to: Almuslim dawakhana bukhari market naqsha stop link wahdat road lahore.

You are responsible for the return shipping costs unless the return is due to a mistake or defective product.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.

Partial Refunds:
In some situations, only partial refunds are granted, including:

  • Items not in their original condition
  • Damaged or incomplete returns

4. Exchanges

If you received a defective or damaged item, you are eligible for an exchange. Please contact us within 7 days of receiving the product to arrange for a replacement.

5. Cancellations

Orders can be canceled within 24 hours of placing the order. To request a cancellation, contact us immediately at info@herbalgiza.pk or call +92 320 4006762.

6. Exceptions and Special Cases

Damaged or Missing Items:
If you receive an item that is damaged or missing from your order, please notify us within 48 hours of receiving the package. We may request photographic evidence to process a replacement or refund.

International Orders:
Returns and refunds for international orders are handled on a case-by-case basis. Additional fees, customs duties, or delays may apply.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us:

Herbal Giza
Email: info@herbalgiza.pk
Phone: +92 320 4006762
Address: 6 – Wahdat Road, Rehman Pora, Lahore

Thank you for choosing Herbal Giza. We appreciate your trust and look forward to serving you again!