FAQ - HerbalGiza

Frequently Asked Questions (FAQ)

Welcome to the Herbal Giza FAQ section. Here, you will find answers to some of the most common questions about our products, policies, and services. If your question is not addressed here, please feel free to contact us.

1. What is Herbal Giza?

Herbal Giza offers a range of natural and herbal products designed to promote health, beauty, and overall well-being. Our mission is to provide high-quality, safe, and effective products to our customers.

2. How do I place an order?

Placing an order is easy:

Browse our products on www.herbalgiza.pk.
Add your desired items to the cart.
Proceed to checkout and provide the necessary details.
Complete payment to confirm your order.

3. What payment methods are accepted?

We accept the following payment methods:

Cash on delivery (COD)
Credit/debit cards
Bank transfers (where applicable)

4. How long does delivery take?

Delivery times depend on your location:

For orders within Pakistan: 2-5 business days.
For international orders: 10-15 business days.

5. Can I track my order?

Yes, once your order is shipped, we will provide a tracking number via email or SMS. Use this number to monitor your shipment’s status.

6. What if I receive a damaged or defective product?

If your product arrives damaged or defective, contact us within 48 hours of receiving the order. Provide details and any supporting photos so we can process a replacement or refund quickly.

7. Can I return or exchange a product?

Yes, we accept returns and exchanges under the following conditions:

The item is unused, unopened, and in its original packaging.
The return is requested within 7 days of receipt.
For more details, please refer to our Refund and Returns Policy.

8. Are Herbal Giza products safe to use?

Yes, our products are made using high-quality natural and herbal ingredients. However, we recommend consulting your healthcare provider before use, especially if you have allergies, medical conditions, or are pregnant/nursing.